FAQ

Shopping

Can I click and collect?
Yes, you can. Save on delivery fees and time waiting for your personalised print to arrive, if you choose to collect in-store, it will be ready within 3 hours of placing your order. You will just need to collect it from our Drummoyne showroom, conveniently located on Victoria Road in Drummoyne (opposite Harris Farm). Parking is available at the back of the store (entrance on Edwin Street), or alternatively, you can park on Victoria Road between 10am-3pm, or any time during the day on weekends.

Are your costs in-store the same as online?  
Yes. There is no difference in pricing if you order in store or online. You will just be able to pick it up quicker in store.

From time to time, do may offer online or in-store offers.

What payment options are available? 
We accept most major credit cards, including Mastercard, Visa, and Amex. We also accept payment through Paypal.

Deliveries, Shipping and Collection
Does Memopix deliver?

We currently service all locations within Australia.

Is my delivery insured?

Yes, every parcel dispatched by Memopix is automatically covered by our delivery insurance in the event that your personalised prints goes missing or damage. Our insurance policy does not cover an unattended parcel drop off. If you request directly with your local post office that your parcel can be left unattended your insurance arrangement with becomes void.

How much will it cost to have my order delivered? 
We charge a standard flat rate of $10 for standard service for any orders under $75. Anything over $75 will be free shipping and $15 express shipping.

When should I expect my order to be delivered?
Typical orders received before 12pm will be dispatched the same business day. If for any reason there are any delays to your order (due to availability of materials not being available), we will contact you to work out alternates. For metro locations typically 3-7* business days and for regional locations 5-10* business days. Express shipping is also available depending on your location. If you urgently require your order or have any questions, please call us on 02 8068-6988 or contact us here.

Does Memopix have a store?
Yes! Memopix operates out of Camera House stores located across Sydney - Drummoyne, Broadway and Hornsby. Our Drummoyne store is the production and printing site, where the orders will be dispatched form.

How can I update my order?
If for any reason, you would like to update your order, please call us immediately on 02 8068-6988.

Returns

What is Memopix returns policy?
Click here to view the complete returns policy.

Warranty

Do my products come with an official Australian manufacturers warranty?
All of our products come with a 24 month standard Australian warranty. 

Privacy Statement
Link to website

Security

Is Memopix a secure shopping website? 
Yes. Memopix is powered by Shopify, with world class security for all transactions.